Privacy Policy
Effective Date: March 5, 2026 | mohawkpacking.com
1. Introduction
Mohawk Packing ("we," "us," or "our") operates the website mohawkpacking.com. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and use our services.
We are committed to protecting your privacy and ensuring transparency in our data practices. By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Submit a quote request or contact form
- Subscribe to newsletters or marketing communications
- Download technical resources or documentation
- Communicate with us via email or phone
This may include: name, company name, job title, email address, phone number, shipping/billing address, and specific project requirements.
2.2 Automatically Collected Information
When you visit mohawkpacking.com, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
We use collected information for the following purposes:
- Quote Processing: To respond to your packaging inquiries and provide accurate pricing
- Customer Service: To communicate about orders, delivery schedules, and technical support
- Product Development: To understand customer needs and improve our packaging solutions
- Marketing: To send newsletters, product updates, and promotional materials (with your consent)
- Analytics: To analyze website usage and improve user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service Providers: Third-party vendors who assist with website hosting, email delivery, analytics, and payment processing (under strict confidentiality agreements)
- Business Partners: Logistics providers and manufacturing partners solely for order fulfillment
- Legal Authorities: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and navigation
- Analytics Cookies: To understand visitor behavior and improve content (Google Analytics)
- Marketing Cookies: To deliver relevant advertisements and measure campaign effectiveness
You can control cookie preferences through your browser settings. Note that disabling cookies may limit website functionality.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure servers with restricted access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
While we strive to protect your data, no internet transmission is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Quote requests and customer communications are typically retained for 7 years for business and tax compliance purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails via the link in each message
- Data Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
To exercise these rights, contact us at [email protected].
9. International Data Transfers
Mohawk Packing operates globally with facilities and partners in multiple countries. Your information may be transferred to and processed in jurisdictions with different data protection laws. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.
10. Children's Privacy
Our website and services are intended for business use only. We do not knowingly collect information from individuals under 18 years of age. If we become aware of such collection, we will promptly delete the information.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., material suppliers, certification bodies). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Effective Date" at the top indicates the last revision. We encourage you to review this page regularly. Continued use of mohawkpacking.com after changes constitutes acceptance of the updated policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Mohawk Packing – Privacy Team
Email: [email protected]
Website: mohawkpacking.com
Phone: Available via Contact Page